VACANCY
LOCATION - Glasgow Airport, Scotland
POSITION - Station Manager
REPORTING TO - Divisional Director – Aviation (Scotland)
HOURS OF WORK - Hours to suit the needs of the business
RATE OF PAY - TBC
CLOSING DATE - 25th November 2024
ICTS AVIATION OVERVIEW
For over thirty-five years, ICTS has been a leading provider of aviation security services, establishing itself as a trusted partner in the industry. In recent years, the company has broadened its scope to offer a diverse array of customer-focused services, including above-wing ground handling, airline representation, and assistance for passengers with reduced mobility.
Committed to innovation and continuous improvement, ICTS heavily invests in the development of advanced tools and procedures. This dedication has enabled the company to introduce pioneering solutions that have not only benefited its clients but also been adopted across the trans-Atlantic aviation industry.
ICTS is frequently invited to collaborate on the testing and development of new aviation security systems, working in close partnership with government agencies in the UK, mainland Europe, and the United States.
KEY TASK AREAS / RESPONSIBILITIES
We are currently seeking a Station Manager to oversee and manage the overall operations and performance of our operations within Glasgow Airport. The successful candidate will be responsible for ensuring full compliance with all regulatory and contractual obligations, while driving operational excellence across the station.
Operational Responsibilities:
• Ensure the highest standard of service delivery to clients.
• Provide expert support and guidance to departmental management teams.
• Ensure all ICTS services meet both contractual and regulatory requirements.
• Uphold Client, ICTS, and quality control standards, consistently adhering to company procedures.
• Maintain and oversee professional standards across the region, ensuring full compliance with specified procedures.
• Lead a safety-first culture, promoting safe and efficient operational delivery across the region.
• Foster positive employee engagement through visible and accessible leadership, ensuring open and effective communication.
• Operate within the authority levels outlined by the company’s working procedures.
• Undertake additional duties as directed by the Divisional Director.
• Cultivate a culture of equality and inclusivity across the region.
• Support and promote professional development opportunities for all employees.
• Actively promote ICTS (UK) & Ireland Ltd, its values, and its brand in a positive manner.
• Oversee financial performance, including profit and loss (P&L) management for the station.
• Engage regularly with clients to ensure high levels of contractual compliance and client satisfaction.
• Explore and develop new business opportunities within the remits of the stations.
• Ensure recruitment processes are effectively managed to meet client requirements and staffing needs.
Competencies:
• Leadership: Leads by example, motivates others, makes informed decisions, initiates action, and takes responsibility.
• Communication and Influencing: Establishes an effective communication channel, actively listens, provides clarity, gives, and seeks feedback, and is persuasive in negotiations.
• People Management: Encourages team and individual performance, sets and reviews target, leads and empowers others, addresses issues, and coaches for development.
• Task and People Focused: Balances task-oriented responsibilities with a people-centered approach.
• Broad Perspective: Focuses on direct areas of responsibility while also supporting the broader objectives of the organisation’s operating divisions.
• Collaboration: Works openly and cooperatively at all levels, engaging with multiple stakeholders.
• Organisational Skills: Plans effectively, set clear objectives, manages time and delegates, monitors progress, ensures adequate resources, and fosters continuous improvement.
• Commercial and Financial Awareness: Demonstrates strong financial management, optimizes resource use, and identifies and drives business growth opportunities.
• Results Orientation: Ensures customer satisfaction, manages performance effectively, resolves cross-functional and technical issues, and has knowledge of relevant systems and processes.
• People Skills: Builds positive relationships, demonstrates emotional stability, is confident in their abilities, remains approachable, and shows respect and tolerance for all staff.
• Values-Driven: Lives and actively endorses the company’s core values.
Benefits:
• Competitive Salary: Attractive and market-aligned compensation package.
• Pension Scheme: Employer-contributed pension plan to help secure your financial future.
• Health and Wellbeing: Access to a medical cash plan and wellness programs to support physical and mental health.
• Work-Life Balance: Flexible working arrangements and generous holiday entitlement.
• Professional Development: Opportunities for career growth and continuous professional development through training and certification programs.
• Employee Assistance Program: Access to confidential support services for personal or work-related challenges.
• Inclusive and Supportive Culture: A positive and inclusive work environment that fosters diversity and equality.
• Company Discounts: Access to exclusive employee discounts on various products and services.
• Recognition and Rewards: Employee recognition programs that celebrate and reward individual and team accomplishments.
Person Specification
Essential:
• 5-Year Checkable Work History: Ability to provide a fully checkable five-year employment history.
• Security Clearance: Successful clearance of a Criminal Record Check and Counter Terrorism Check prior to the start date.
• Communication Skills: Excellent verbal and written communication skills.
• Flexibility: Ability to adapt to operational needs and work flexible hours when required.
• Administrative Skills: Strong administrative abilities, including basic proficiency in computer systems.
• Aviation Security Experience: Previous experience working in an aviation security environment, with a minimum of managerial level experience.
• Pressure Management: Proven ability to work effectively under pressure in a fast-paced and dynamic work environment.
• Team Leadership: Experience in directly managing and leading a team.
• ASM Qualification: Possession of an Airport Security Manager (ASM) qualification.
• HR Experience: Previous experience in handling HR-related tasks and responsibilities.
• Budgetary Management: Demonstrated experience in managing budgets, including financial planning, analysis, and reporting.
We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our clients, customers and members of the public.
All applicants must have correct documentation enabling them to work here and have a permanent NI number.
This position may be subject to Client/Board approval.
Interested parties should visit our recruitment page to complete the application form online
ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER
