Console Operator, Edinburgh
ICTS is pleased to offer a permanent, high-profile, role of Security Console Operator, at a prestigious client site in central Edinburgh, where you will be responsible for ensuring the security and safety of premises and people.
Working as a key member of the security and Control Room operational leadership team to deliver the Security and Safety Service, you will carry out a range of duties which include - but is not limited to - the following:
• To effectively monitor CCTV for the prevention of crime and to ensure the Health and Safety of staff and visitors
• To work alongside the Duty Supervisor in leading an operational shift of Security Officers around the site
• To deal with fire system isolations and reactivations, as directed
• To efficiently respond to alarms, incidents, and evacuations: and co-ordinate a response
• To accurately maintain all Logs, Records, and Incident Reports/Statements; and ensure they are legible and can withstand scrutiny
• To dispatch initial First Aid response
• To report and investigate any acts or omissions that may compromise Health & Safety immediately to the Supervisor/Site Manager
• To report missing, damaged or unserviceable safety equipment
• To record items of lost or found property
• Administrative duties as directed by line management, including roster management and reports
• Review and implement security and safety policies and standards at the premises
• Work closely with other Officers / management to ensure the most effective and efficient provision of security and safety services
• Work with management in reviewing threat assessments and ensure continual development of the risk mitigation/management processes
Additionally, you will be required to support the team by undertaking the following duties:
· Front of House duties
· Site patrols
· Pass Administration
Shifts are normally 12 hours’ duration starting at 0700/1900hrs, covering days and nights, Monday – Sunday on a ‘4 on /4 off’ pattern. Typically, this will be 4 Days, 4 Rest, 4 Nights, 4 Rest.
However, as part of a small team you will need to be reliable and flexible to support your colleagues.
There will be some opportunities to acquire overtime shifts on Rest Days.
A uniform 3-piece suit, footwear, outdoor clothing, and appropriate Health & Safety equipment are provided.
The Console Operator will be expected to deputise for the Supervisor at various times during a shift and through annual leave and other absences.
Please note that there is no on-site parking available.
Person specification - essential:
• Hold valid SIA Door Supervisor and CCTV licences, with a minimum of ‘Emergency First Aid at Work’ qualification. Be willing to be trained up to ‘First Aid at Work’ level.
• Demonstrate previous experience in a supervisory role preferable in a Control Room environment
• Hold clear leadership abilities
• Demonstrate excellent customer service
• Hold excellent written/verbal communication and interpersonal skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Have a willingness to work co-operatively and constructively with both your peer group and the leadership provided by department supervisors and management
• Have an ability to deliver succinct and clear verbal reports, with good radio skills
• Five years’ checkable history and references
• To pass a Criminal Record and Disclosure Check, to the required vetting standard
As a valued member of our team, you will also have access to:
• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Cycle to Work Scheme
Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.
