Relief Security Officer

Established in 1987, ICTS is a multi-award-winning company, employing over 4,000 people in the UK: providing security solutions throughout Europe in manned guarding, control room services and technical aspects for a fully integrated security service.

As a business, we take our commitment to the principles of fairness and mutual respect for our people very earnestly and we look forward to welcoming you into our supportive working culture.

This is a challenging yet hugely rewarding role, ensuring the safety and security of people and premises at a large, busy hospital Trust in Epsom and Carshalton.

Working in a small security operations team, you will carry out a range of duties including:

• Patrolling the buildings to deter and detect problems
• Attending and managing emergencies, including fire evacuation, conflict management and physical intervention
• Working closely with client representatives, customers and colleagues to resolve queries
• Managing access control - for employees, visitors, patients and contractors
• Identifying and reporting Health & Safety issues and carrying out first aid if necessary
• Maintaining records including incident reports and daily occurrence logs using computer based systems
• Investigating and writing detailed reports on incidents, liaising with police and other third parties as necessary. 

A variety of shift patterns are available covering both days and nights (07:00 - 19:00 and 19:00 - 07:00). There is potential for additional overtime. However, as part of a small team you will need to be reliable and flexible to support your colleagues and business operations.

An SIA Door Supervision (DS) or Security Guarding (SG) license is essential, and to succeed in this role you will also need: 

• Excellent customer service, communication and organisational skills
• The ability to remain calm and professional under pressure
• The ability to be dynamic and interact with the public
• Experience in a customer-facing role, ideally in security

PERSON SPECIFICATION

• 5 year checkable background
• Document and Share-Code to prove eligibility to work within the UK, if applicable
• Ability to pass a criminal record check (CRC) to the required standard
• Excellent command of English – both oral and written
• SIA license - Door Supervisor or Close Protection required
• Previous experience in hospital security or similar
• SIA CCTV Licence is not essential but would be beneficial 

Full training, uniform and health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.