Purpose: To provide leadership and operational oversight across multiple stations. This pivotal role is responsible for ensuring optimal performance, robust client engagement, and strong cross-departmental collaboration, while upholding the highest standards in compliance, financial stewardship, and service delivery.
Reporting to: Divisional Director
Direct Reports: Station Managers
Location: Multi Sites across England
Hours of Work: As required to meet the operational and strategic needs of the business
Remuneration: Competitive (to be confirmed) Plus benefits
Closing Date: 11/07/2025
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Our Ethos
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Customer First
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Our clients have chosen to work with ICTS our duty is to serve them. Meeting the current and future needs of our clients must remain a motivating driver.
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Teamwork
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Our operational model is based upon teamwork. We must respect and support our colleagues, clients, and managers.
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Innovation
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We adapt and innovate to retain clients and diversify our services.
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Integrity
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Honesty and transparency are integral to our success. We deliver on our promises.
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Key Responsibilities
Leadership & Operational Oversight
- Provide direction and leadership to a team of Station Managers, ensuring operational excellence across the region.
- Act as the primary escalation point for client concerns, ensuring timely and effective resolution.
- Chair monthly client engagement meetings to nurture and strengthen key relationships.
- Design and implement performance monitoring tools to ensure consistent achievement of KPIs.
- Design and monitor all the SLAs across their governance areas.
- Champion best practices, undertaking performance reviews and implementing corrective action plans where required.
- Organise and lead structured management meetings across stations.
- Support on any escalated ER matters as required.
Strategic Planning & Reporting
- Compile detailed monthly reports and performance presentations for the Divisional Director.
- Track recruitment performance, including retention, attrition, and length of service.
- Ensure streamlined communication across operational and support departments
- Escalate critical regional issues in timely manner to senior leadership
Financial Management
- Lead the preparation and oversight of annual budgets for the region.
- Conduct strategic budget reviews and ensure realignment in response to operational needs.
- Work closely with the Invoice Manager to maintain billing accuracy and process efficiency.
- Manage and monitor regional expenditure, including fleet costs and resource allocation.
- Provide monthly financial performance analysis for each station.
Cross- Functional Collaboration
- Collaborate with the Business Assurance Manager to update and maintain the Business Continuity Handbook, Risk Assessments across all sites.
- Actively participate in incident and accident response procedures.
- Support IT governance by facilitating resolution of system-related issues.
- Serve as a key point of contact for finance-related matters within the region.
- Assist Directors with the preparation of board-level presentations and critical documentation.
- Contribute to tender submissions and business development initiatives, when required.
This list is not exhaustive, and you will be expected to carry out tasks as directed by ICTS (UK) & Ireland Ltd Senior Management
Interested parties should send their CV with a covering letter to "Manuel Pombo" - manuel.pombo@icts.co.uk
