Pass Officer

Principal Accountabilities

• To Assist the Team in managing the day-to-day operational requirements of Security Pass Admin Office/Contractor’s Entrance in line with customer and contractual expectations. Ensures service delivery and prompt responses to all Requests.
• Issuing and processing security access cards on behalf of our client.
• Assist the Pass admin office in Managing the inventory of cards, including destroyed cards, lost or misplaced cards and replacement of cards.
• Assist the Pass admin office in ensuring staff and contractors requiring access into the building; complete their health and safety induction in the time frame agreed by our client.
• Retrieving and archiving of electronics records as required by the client.
• Assist the Pass admin office in Managing the Entitlement review as revised in the A.I.
• Assist the Pass admin office in Managing the daily filing of pass admin paperwork.
• Vendor Management
• Keeping an Auditable record of all transactions.
• Pass Officer will ensure that proper entry is made in the DOB as events occur throughout their shift
• Issuing and processing security access cards on behalf of our client.
• Managing access to remote sites buildings.

Qualifications and Experience

• Good demonstrable previous costumer care experience
• Excellent communication skills (both written and verbal) 
• Effective decision making
• Strong people management and leadership skills
• Effective time management & organizational skills
• Good working knowledge of security and fire systems 
• Ability to use all Microsoft products and be able to create spreadsheets and managing data
• Previous experience of conducting audits and preparing client reports

Full training, uniform and health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Program
• • Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments.  ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies.  We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.