Job Specification
- POSITION Head of Electronic Security and Monitoring – ASM
- REPORTS TO Group Vice President - Critical Infrastructure
- BENEFITS Car Allowance, Pension, Medical. other co-wide benefits
- LOCATION Mobile National (Monitoring in Wythenshawe, Electronic Security HQ London)
CONTEXT
ICTS is a €1bn global security group with more than 30 years’ experience delivering complex security solutions for leading commercial and aviation brands. Advanced Signal Management (ASM) is a UK-based division with a specialist team of fewer than 20 people, delivering electronic security design, installation and monitoring services.
ASM has an established and growing electronic security business across corporate, commercial and public-sector trust customers, supported by a highly accredited and well-equipped monitoring centre in Wythenshawe with capacity to scale.
The business supports ICTS UK today and, over the longer term, will form part of a wider Group initiative focused on growth across Critical National Infrastructure (CNI) and other regulated markets.
ASM is an independent ICTS division, but benefits from ICTS UK shared services across Finance, Compliance, HR and IT, with the role holder expected to provide clear operational insight and direction to ensure these functions are used and supported effectively and add tangible value to the business.
A front-line leader is therefore required to lead ASM with full accountability for financial performance and commercial governance.
The priority will be to improve profitability, particularly by growing higher-margin recurring monitoring revenues, while providing hands-on, collaborative leadership to a small and capable team security installation team.
Ideal candidates will have a background proven in leading monitoring and security systems operations and experience of regulated or CNI markets and be comfortable with a national role, as time will be required at the Wythenshawe located monitoring facility.
KEY RESPONSIBILITIES
- Full P&L ownership, delivering budgeted financial performance.
- Establish and maintain strong commercial and operational governance, including qualification and approval of installation projects for technical and commercial viability.
- Drive growth and retention across existing customers, protecting long-term relationships and service quality.
- Partner with ICTS UK and wider Group divisions to support operational delivery and new business opportunities.
- Leads, develops and engages the ASM team through clear objectives, performance management and regular reviews.
- Oversee recruitment, succession planning, training and development of key personnel.
PERSON SPECIFICATION
- Leadership: Collaborative, accountable and decisive; able to see the bigger picture while leading from the front and setting a strong personal example.
- Commercial mindset: Focused on growth and profitability; able to maximise results from modest resources and identify new opportunities within existing capability.
- Goal-driven: Sets clear growth objectives and delivers against them, balancing long-term strategy with day-to-day operational demands.
- Communication & influence: Clear, credible and persuasive communicator, able to build alignment, negotiate effectively and engage stakeholders at all levels.
- People leadership: Sets expectations, develops talent, addresses issues directly and creates an engaged, high-performing team culture.
CORE COMPETENCIES
- Commercial & financial acumen
Strong financial management, forecasting and budgeting capability, with a focus on resource optimisation and profitable growth.
- Delivery & results orientation
Effective performance management, cross-functional problem solving and operational follow-through to ensure bottom line growth.
- Interpersonal effectiveness
Builds trusted relationships, demonstrates emotional resilience, and operates with confidence, approachability and professionalism.
QUALIFICATIONS / EXPERIENCE
- Proven experience within electronic security installation and/or monitoring operations.
- Strong understanding of CCTV, intruder, access control and monitoring platforms.
- Experience mobilising new contracts and delivering integrated installation projects.
- Track record of financially and technically vetting projects and managing delivery risk.
- Oversight of NSI inspections and compliance with H&S and regulatory requirements.
- Experience producing monthly financial reports and supporting cash collection.
- Ability to translate strategy into pragmatic, results-focused action plans.
- Strong stakeholder management skills across customers and internal Group functions.
