Head of Canine Services
Location: United Kingdom (National Coverage)
Reports to: Executive Director, Corporate Security
Salary: Competitive
We are seeking a results-driven and client-focused Head of Department to lead and manage ICTS's Canine Services Division across the UK. This is a national role with a primary focus on operational excellence, customer satisfaction, and financial performance within our client accounts.
Experience and Skills Required
- Operational Expertise: Proven history of managing diverse security operations with a record of contract compliance, consistently meeting or exceeding budgets, KPIs, and other critical metrics.
- Customer-Focused Service Management: Demonstrated experience in overseeing service contracts in dynamic, client-focused environments.
- Team Leadership: Extensive experience in managing and developing staff at various levels, with a focus on engagement and performance improvement.
- Contract Mobilisation & Growth: Background in mobilising new contracts and driving business growth through organic development and new client acquisition.
- Financial Acumen: Proficient in financial forecasting, budgeting, and analysis to ensure fiscally responsible and profitable service delivery.
- Data-Driven Improvements: Skilled in analyzing operational data and making informed recommendations to enhance efficiency, quality, and value.
- Stakeholder Engagement: Strong interpersonal and communication skills, able to effectively engage stakeholders at all levels and foster productive relationships.
- Time Management: Excellent multitasking and time-management abilities to prioritize and balance diverse responsibilities.
- Business & Contract Focus: A commercial and operational mindset with a strong focus on achieving results and maintaining compliance.
- Professional Presence: A personable, approachable professional with a positive, supportive demeanor.
- Specialised Canine Knowledge: Expertise in training, health and safety, and best practices for deploying canines in varied operational scenarios and environments.
This role is ideal for a seasoned leader who is passionate about growth, operational excellence, and leading a team in delivering world-class canine security services.
About ICTS
Founded in 1987, ICTS is a leader in integrated security and customer services for complex and challenging environments. Our dedication to fairness, respect, and diversity is core to our mission, and we seek employees who share these values.
If you are a dynamic, hands-on leader who thrives in a fast-paced client environment and can drive results within a collaborative, inclusive culture, we invite you to apply for this exciting opportunity.
